1. General including payment and cancellation
Sportsrooms Limited is a company registered in England and Wales with the company number 09478046.
Full payment is required at the time of booking. Payment can be made direct via the payment system on the Sportsrooms website.
Upon receipt of payment and acceptance of our booking terms and conditions outlined below no refunds can be made on the tour booking.
Any cancellations by the customer will result in the loss of full payment for the tour.
2. Passport and Visa requirements
It is the passenger’s responsibility to ensure that they travel with the correct documentation for the flight and the country in which they are visiting this includes required passports, visas and any other relevant travel documents. Sportsrooms Limited accepts no responsibility for travel delays or costs caused by travelling with incorrect documents.
3. Airline delay and disruption
Sportsrooms Limited accepts no liability for airline delays or subsequent costs related to these delays or disruptions. Please see airline policy regarding delays and disruptions.
4. Travel insurance
It is the passenger’s responsibility to carry the appropriate travel insurance required.
The Customer shall take all reasonable precautions not to damage any third-party property (including but not limited to Hotel, Stadium or Coach).
The Customer shall be informed as soon as possible after the conclusion of the event of any loss or damages to third party property.
If proven to be their responsibility the Customer shall be debited for the total cost of repairing or replacing third party property that may have been damaged, broken, lost, or stolen.
6. Supply of additional goods or services
The Customer is responsible to pay the Hotel charges for any goods and services that have been provided by the Hotel at the request of the Customer or any person purporting to act on behalf of the Customer and having ostensible authority to do so.
7. Frustration of the contract and force majeure
If Sportsrooms Limited is prevented or hindered from carrying out its obligations hereunder by circumstances beyond its reasonable control including government intervention, strikes, labour disputes, accidents, Acts of God, national or local disasters or war then Sportsrooms Limited’s liability to the Customer shall be no greater than the amount paid by the Customer to Sportsrooms Limited in respect of the tour.
If for reasons beyond Sportsrooms Limited’s reasonable control the accommodations so reserved cannot be made available to the Customer Sportsrooms Limited reserves the right to substitute similar or comparable accommodation for the tour and such a substitution shall be accepted by the Customer as satisfactory performance by Sportsrooms Limited of its obligation hereunder to provide the accommodation so reserved.
In the event of a no deal Brexit passengers taxes and restrictions are subject to change based on EU/ UK regulations at the time of flying. Sportsrooms will consult with the customer based on update information available should this impact on the tour.
8. Cancellation of sporting event
Sportsrooms Limited accepts no responsibility should the sporting event booked as part of this tour is cancelled or postponed in any way. In the event of a cancellation or postponement, Sportsrooms Limited will endeavour to work to ensure a refund for this individual element of the tour.
9. Financial protection (ATOL License, Number 11254)
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Sportsrooms Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Sportsrooms Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Sportsrooms Limited. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.