1 THESE TERMS
These are the terms and conditions on which we supply travel services to you.
Please read these terms carefully before you submit your booking (whether via our app or online). These terms tell you who we are, who are our suppliers are, how we (and they) will provide travel services to you, how you and we may change or end the contract, what to do if there is a problem and other vital information.
Sportsrooms Limited is a company registered in England and Wales with company number 09478046.
When placing a booking you should ensure you have read these terms and have understood them as by proceeding with a booking, you confirm that you accept and understand these terms and the terms and conditions of any other supplier of travel services that apply to your booking. If you do not agree to these terms, you should not make a booking.
We recommend that you print a copy of these terms for future reference. As we sell a variety of different packages, there may be additional terms that apply to your booking. You should make sure you read through and understand these terms which will be highlighted to you during the booking process or as further detailed in these terms.
2 CONTACT
You can contact us by writing to us at hello@sportsrooms.com. If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us in your order.
3 IMAGES
Images used on our website or in our sales literature are for information purposes only and indicative of the place or area. We cannot guarantee that your booking will be as displayed in those images.
4 PAYMENT
4.1 Full payment is required at the time of booking. Payment can be made direct via the payment system on the Sportsrooms website.
4.2 Upon receipt of payment and acceptance of our booking terms and conditions outlined below no refunds can be made on the tour booking.
4.3 Any cancellations by the customer will result in the loss of full payment for the tour.
4.4 Sportsrooms Limited accepts no liability for airline delays or subsequent costs related to these delays or disruptions. Please see airline policy regarding delays and disruptions.
5 YOUR BOOKING
5.1 You must be at least 18 years of age to place a booking. By placing a booking, you represent and warrant to us that:
5.1.1 you can form a legally binding contract with Sportsrooms on your own behalf and on behalf of your 1party (if booking for a party of more than one or on behalf of another);
5.1.2 you are not barred by law from placing a booking which will involve travel outside of the United Kingdom;
5.1.3 you will comply with these terms, our supplier’s terms and all applicable local, state, national and international laws, rules and regulations at all times, and
5.1.4 you have never been convicted of a criminal offence and that you are not required to register as a sex offender with any country, authority, state, statutory or local sex offender registry.
5.2 Given the nature of the services that we provide, your booking may be affected if you provide inaccurate information. We are required to pass on passport and other identity details that you have provided as part of your booking. It is therefore essential to make sure all of these details are true, correct and complete at all times. Your booking may be affected (and possibly cancelled) if any of this information is not true, complete and up to date. Therefore, it is your responsibility to:
5.2.1 ensure that your booking and all information you provide to us is accurate and complete at all times;
5.2.2 ensure that your travel documents (and all those in your party) are in date and show up to date correct details;
5.2.3 contact us immediately to tell us if there are any errors in any of the information you have provided as part of your booking, including any information on your travel documents.
6 PACKAGE TRAVEL SERVICES AND LINKED TRAVEL ARRANGEMENTS REGULATIONS.
6.1 The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Each traveller will benefit from the EU rights which are applicable to packages. Sportsrooms are entirely responsible for the performance of each package. As required by law, Sportsrooms has protection in place to refund your payments and where transport is included in the package, to ensure your repatriation in the event that they become insolvent.
6.2 More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at:
https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents).
7 FINANCIAL PROTECTION (ATOL LICENSE, NUMBER 11254)
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
7.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
7.3 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
7.4 Sportsrooms Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Sportsrooms Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Sportsrooms Limited.
8 CANCELLATIONS BY US
We reserve the right to immediately cancel any travel arrangements in the event of unreasonable behaviour towards airline staff/accommodation staff, travel suppliers or other travellers. You will be responsible for all associated cancellation charges and costs and for the costs of any replacement travel or accommodation requirements in full.
9 COVID-19
9.1 You acknowledge that the laws and regulations of the country you are travelling to may require you to comply with various measures which have been introduced to manage the transmission of Covid-19.
9.2 The various measures may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment and abide by social distancing requirements. It is each passenger’s responsibility to check local requirements before travelling.
9.3 You also acknowledge that certain countries may require you to quarantine or self-isolate. You may need to take these measures whether it is the country you are travelling to or the country to which you are returning.
10 DELAYS
We accept no liability for airline delays or subsequent costs related to these delays or disruptions. Please see airline policy regarding delays and disruptions.
11 CHARGES
11.1 You shall take all reasonable precautions not to damage any third-party property (including but not limited to the Hotel, Stadium or Coach).
11.2 You shall be informed as soon as possible after the conclusion of the event of any loss or damages to third party property.
11.3 If proven to be their responsibility you shall be debited for the total cost of repairing or replacing third party property that may have been damaged, broken, lost, or stolen.
11.4 It is your responsibility to pay any associate hotel or other charges provided to travellers direct from the hotel (for example, treatments and/or room service). Sportsrooms limited shall have no liability to you or to any one else in this regard.
12 PASSPORT, VISA, IMMIGRATION AND HEALTH REQUIREMENTS
12.1 Please be aware it is the passenger’s responsibility to check any health requirements for the countries visited and transited including any required immunisations. You should refer to the travel advice posted by the Foreign and Commonwealth Office at www.fco.gov.uk for all the countries you intend to visit.
12.2 It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary. Information on health and any vaccinations required to travel is available from your GP and on the Public Health England website: www.gov.uk/government/organisations/public-healthengland.
12.3 It is your responsibility to ensure that if you have any pre-existing health conditions you have got clearance from your GP to go on your trip and take part in the activities. If you are on medication, it is your responsibility to ensure that you have sufficient supplies with you for the duration of your trip. Sportsrooms is not qualified to and therefore does not offer medical advice.
14 INSURANCE
Information on optional or compulsory insurance to cover the cost of termination of the contract by the traveller or the cost of assistance, including repatriation, in the event of accident, illness or death will be provided by the organiser. It is the travellers responsibility to take out appropriate insurance for the duration of the holiday.
15 YOUR DATA
15.1 By placing a booking you consent to Sportsrooms using, storing and sharing your data with other travel suppliers (such as customs and excise, immigration and airlines) and those that need to have access to your data for the purposes of performing our obligations under the contract. This is known as “processing”.
15.2 Some of these third parties may be based outside of the European Economic Area whose controls over data protection and data security may not be as strong as those within the United Kingdom.
15.3 By placing your booking, you consent to us processing your data in this way. The safety and security of your data is important to us. Further information is set out in our privacy policy which is available here https://www.sportsrooms.com/privacy/.
16 LIMITATION OF LIABILITY
16.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we16 and you knew it might happen, for example, if you discussed it with us during the sales process.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights.
16.3 We will not be responsible for any business losses such as loss of profits, goodwill, indirect or other consequential losses, which to the fullest extent permissible by law are hereby excluded.
16.4 Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to you.
16.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
17 TERMINATION BY US
17.1 We may terminate the package travel contract and provide you with a full refund or any payments made for the package if a significant change is made for reasons beyond our control. The reasons include but are not limited to:
17.1.1 an act of God, flood, drought, earthquake or other natural disaster;
17.1.2 an epidemic or pandemic;
17.1.3 a terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
17.1.4 a nuclear, chemical or biological contamination or sonic boom;
17.1.5 any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
17.1.6 the collapse of buildings, fire, explosion or accident;
17.1.7 any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party);
17.1.8 non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause);
17.1.9 an interruption or failure of a utility service;
17.1.10 the imposition of sanctions or other Governmental action.
17.2 If either of us is prevented, hindered or delayed in or from performing any of our obligations by a Force Majeure Event, the party affected shall not be in breach or otherwise liable for any such failure or delay in the performance of such obligations. The corresponding obligations of the other party will be suspended.
17.3 As soon as reasonably practicable after the start of the Force Majeure Event, the affected party shall notify the other in writing (which may be by email) of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under the contract and use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations.
17.4 If the Force Majeure Event prevents, hinders or delays performance under the contract for a continuous period of 30 days or more, the party not affected by the Force Majeure Event may terminate by giving one weeks’ written notice to the other.
17.5 In the event of suspension of bookings as a result of a Force Majeure Event, we will use reasonable endeavours to re-arrange the booking for you. If the booking has been expressed to be “advance payment only” or “non-refundable” then this may not be possible. If it is possible, we will notify you but there may be additional fees that will be incurred as a result of such changes. Given the recent Coronavirus pandemic, we would strongly recommend that you take out appropriate travel insurance to cover any losses that you may incur as a result.
18 INDEMNITY BY YOU
You agree, to the extent permitted under applicable law, to indemnify, defend and hold harmless Sportsrooms, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, including legal fees, due to, arising out of, or relating in any way to your access to or use of the Services or your breach of these terms.
19 OTHER IMPORTANT TERMS
19.1 We may update these terms from time to time. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. The most recent version is the version that applies. If the changes include material changes that affect your rights or obligations, we will notify you in advance of the changes by reasonable means.
19.2 These terms and any terms disclosed and agreed to by you if you purchase additional services contain the entire agreement between you and Sportsrooms. If any provision of these terms is held invalid, the remainder of these terms shall continue in full force and effect. The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
19.3 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may not transfer your rights or your obligations to another person.
19.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to supply to you, we can still require you to make the payment at a later date.
19.6 Please note that these terms, their subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive authority except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.